Browsing by Author "Demetriou, Demetrios"

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Customer satisfaction at Aloni all suite hotel in the peninsula area of Akamas in the country of Pafos-Cyprus : an application of the servqual model

Demetriou, Demetrios (Business Administration Programm, School of Economic Sciences and Business, Neapolis University Pafos, 2012)

Purpose: This dissertation aims to study customer satisfaction at Aloni All-Suite hotel in the county of Pafos in the Republic of Cyprus. Design/Methodology/Approach: The conceptual model for measuring service quality ...