Browsing Thesis & Dissertation - Διατριβές & Διδακτορικές by Subject "Service quality"

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  • Measuring quality and assesing customer satisfaction in Cyprus hospitals 

    Vorkas, Panayiotis (Business Administration Program, School of Economics Sciences and Business, Neapolis University Paphos, 2013-09)
    Quality and quality management is one of the major factors companies should concentrate their efforts on in today's highly volatile and sensitive business environment in order to diversify and excel. In a healthcare ...

  • Measuring Service Quality using SERVQUAL Model: a Study in the Banking sector of Cyprus 

    Demosthenous, Evanthis (Business Administration Program, School of Economics Sciences and Business, Neapolis University Paphos, 2012-11)
    Purpose: The aim of this study was to investigate the service quality within Cypriot banks based on the beliefs of 135 participants, with the use of a Greek translated version of SERVQUAL. Design/Methodology/Approach: ...