Browsing Master of Business Administration (ΜΒΑ) by Subject "Service Quality"
Now showing items 1-4 of 4
-
Customer satisfaction at Aloni all suite hotel in the peninsula area of Akamas in the country of Pafos-Cyprus : an application of the servqual model
(Business Administration Programm, School of Economic Sciences and Business, Neapolis University Pafos, 2012)Purpose: This dissertation aims to study customer satisfaction at Aloni All-Suite hotel in the county of Pafos in the Republic of Cyprus. Design/Methodology/Approach: The conceptual model for measuring service quality ...
-
Customer satisfaction towards service quality in 5star hotels industry in Paphos
(Business Administration Programm, School of Economics Sciences and Business, Neapolis University Paphos, 2012)Purpose - This research project aims to assess the views of customers about the service quality which tourism receive in 5star hotels in Pafos, Cyprus. Thus it is essential that service providers understand and assess ...
-
Research on the Internet Banking in Cyprus: The Perceptions of Cypriot Internet Banking Users of Levels of Satisfaction and Service Quality
(Business Administration Program, School of Economics Sciences and Business, Neapolis University Paphos, 2013-01)E-commerce is the buying and selling of a product or service over electronic systems such as the Internet and other computer network. The Internet is a global system of interconnected computer networks that use the standard ...
-
Service quality measurement in Hellenic bank
(Business Administration Programm, School of Economic Sciences and Business, Neapolis University Pafos, 2012)The objective of the thesis is to study the level and differences of customer satisfaction in terms of expected and perceived quality service of Hellenic Bank through a survey by using the SERVQUAL model which was originally ...
