Browsing by Author "Hadjisophocle, Vasilis"

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  • E-servqual and satisfaction analysis of retail foreign exchange company 

    Hadjisophocle, Vasilis (Business Administration Program, School of Economics Sciences and Business, Neapolis University Paphos, 2014)
    Purpose: To quantify the service quality of an online financial institution (XM), and to conclude to the most important service quality dimension that contributes to customer satisfaction. Methodology: Firstly, identifying ...