Browsing by Subject "Quality"
Now showing items 1-3 of 3
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Consumer's perceptions toward E-Service Quality, Perceived Value, Purchase and Loyalty Intentions
(Research Institute for Entrepreneurship Development (RIED): Neapolis University, Pafos, 2019-02)Purpose: Customers’ Perceptions and Attitudes are significant aspects of consumer behavior for Marketing. Such perceptions and attitudes are measured as advantages, carrying special weight for the company. Furthermore ...
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E-servqual and satisfaction analysis of retail foreign exchange company
(Business Administration Program, School of Economics Sciences and Business, Neapolis University Paphos, 2014)Purpose: To quantify the service quality of an online financial institution (XM), and to conclude to the most important service quality dimension that contributes to customer satisfaction. Methodology: Firstly, identifying ...
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Statistical Process Control and Quality Control’ Tools regarding Measuring Organizations’ Quality: The case of Ishikawa's approach in Greek tertiary education system evaluation in respect of quality assurance
(Research Institute for Entrepreneurship Development (RIED): Neapolis University, Pafos, 2020-11)The chief object of this paper is to study the dimension of Greek higher education quality with the help of Statistical Process Control and Quality Control’ Tools named Fishbone (Ishikawa) Diagram. More spesifically, in ...
