Now showing items 1-2 of 2
Quality assessment in Greek Tertiary Education using Gap Analysis
(Research Institute for Entrepreneurship Development (RIED): Neapolis University, Pafos, 2020-02)
The study focuses on the gaps between students’ expectations and perceptions as they relate to SERVQUAL dimensions. More specifically it focuses on Gap 5 that is the perception gap in Gap Analysis. The instrument, which ...
Management: Statistical Process Control and Quality Control’ Tools regarding Measuring Organizations’ Quality. The case of Pareto Chart Total Quality
(Research Institute for Entrepreneurship Development (RIED): Neapolis University, Pafos, 2020-11)
The chief object of this paper is to explore the Pareto principle in relation to higher education quality. Consequently the paper relates to 80/20 rule’ application in Greek higher education regarding quality. The study ...