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The Impact of Emotional Intelligence in the Banking Sector
(Business Administration Program, School of Economics Sciences and Business, Neapolis University Paphos, 2012)
Emotional Intelligence (El) is arguably one of the most passionately debated constructs in the field of social sciences. Yet to date, there has been a very little consensus on what it is, what it measures and its unique ...
Critical success factors in customer relationship management (CRM): a successful CRM implementation project in a service company
(Business Administration Program, School of Economics Sciences and Business, Neapolis University Paphos, 2015)
This research paper examines the strategic role of a CRM application in an organization and analyze the success factors of CRM implementation10 in firm.
The purpose of this study is to find the critical success factors ...