Browsing Thesis & Dissertation - Διατριβές & Διδακτορικές by Subject "Data Analysis"

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  • Service quality measurement in Hellenic bank 

    Tavros, Elias (Business Administration Programm, School of Economic Sciences and Business, Neapolis University Pafos, 2012)
    The objective of the thesis is to study the level and differences of customer satisfaction in terms of expected and perceived quality service of Hellenic Bank through a survey by using the SERVQUAL model which was originally ...