Browsing Thesis & Dissertation - Διατριβές & Διδακτορικές by Subject "SERVQUAL model"

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  • Service quality of Greek cooperative society of Pafos 

    Constantinidou, Anna (Business Administration Program, School of Economics Sciences and Business, Neapolis University Paphos, 2012-09)
    The paper aims to find the gap between perceptions and expectations of services quality in Greek Cooperative Society of Pafos (COOP bank). The degree of business success is based on the ability to maintain loyal customers ...