Browsing by Author "Constantinidou, Christina C."

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Total Quality Management in Luxury Hotels: An Application of European Foundation Quality Management Model in Luxury Hotels in Paphos Cyprus

Constantinidou, Christina C. (Master of Business Administration, Shool of Business, Neapolis University Pafos, 2014)

The purpose of this research was to analyse and compare the total quality management system by the framework of European Foundational Quality Management (EFQM) excellence model of five luxury hotels in Paphos. Main objectives ...