Browsing by Subject "Assurance"
Now showing items 1-3 of 3
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Management: Statistical Process Control and Quality Control’ Tools regarding Measuring Organizations’ Quality. The case of Pareto Chart Total Quality
(Research Institute for Entrepreneurship Development (RIED): Neapolis University, Pafos, 2020-11)The chief object of this paper is to explore the Pareto principle in relation to higher education quality. Consequently the paper relates to 80/20 rule’ application in Greek higher education regarding quality. The study ...
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Measuring Service Quality using SERVQUAL Model: a Study in the Banking sector of Cyprus
(Business Administration Program, School of Economics Sciences and Business, Neapolis University Paphos, 2012-11)Purpose: The aim of this study was to investigate the service quality within Cypriot banks based on the beliefs of 135 participants, with the use of a Greek translated version of SERVQUAL. Design/Methodology/Approach: ...
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Quality assessment in Greek Tertiary Education using Gap Analysis
(Research Institute for Entrepreneurship Development (RIED): Neapolis University, Pafos, 2020-02)The study focuses on the gaps between students’ expectations and perceptions as they relate to SERVQUAL dimensions. More specifically it focuses on Gap 5 that is the perception gap in Gap Analysis. The instrument, which ...
