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Evaluating citizens’ actual perceptions and expectations and assessing e-Service Quality Gap in Public Sector related to e-Government Services
(Research Institute for Entrepreneurship Development (RIED): Neapolis University, Pafos, 2019-02)
Purpose - The main purpose of this article is to explore the inter-relationships of major constructs related to citizens’ satisfaction regarding e-Service Quality in Public Sector. The plan of the document is to evaluate ...
Quality assessment in Greek Tertiary Education using Gap Analysis
(Research Institute for Entrepreneurship Development (RIED): Neapolis University, Pafos, 2020-02)
The study focuses on the gaps between students’ expectations and perceptions as they relate to SERVQUAL dimensions. More specifically it focuses on Gap 5 that is the perception gap in Gap Analysis. The instrument, which ...