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Management: Statistical Process Control and Quality Control’ Tools regarding Measuring Organizations’ Quality. The case of Pareto Chart Total Quality

dc.contributor.authorAnastasiadou, Sofia D.
dc.contributor.authorZirinoglou, Poulcheria A.
dc.date.accessioned2020-09-01T08:01:48Z
dc.date.available2020-09-01T08:01:48Z
dc.date.issued2020-11
dc.identifier.urihttp://hdl.handle.net/11728/11540
dc.descriptionInternational Journal of Entrepreneurship and Innovative Competitiveness – IJEICen_UK
dc.description.abstractThe chief object of this paper is to explore the Pareto principle in relation to higher education quality. Consequently the paper relates to 80/20 rule’ application in Greek higher education regarding quality. The study adopted Parasuruman’s Servqual dimensions named tangibility, reliability, responsiveness, assurance and empathy and applied the rule. The sample comprised of 202 interviewees from the department of Business Administration in the University of Western Macedonia, of whom 127 (62.9%) were men and 75 (37.1%) were women. The results related to 80 percent or almost 80 percent of each dimension showed their maximized impact.en_UK
dc.language.isoenen_UK
dc.publisherResearch Institute for Entrepreneurship Development (RIED): Neapolis University, Pafosen_UK
dc.relation.ispartofseriesInternational Journal of Entrepreneurship and Innovative Competitiveness – IJEIC;vol. 2, issue 2, November 2020
dc.subjectResearch Subject Categories::SOCIAL SCIENCES::Business and economicsen_UK
dc.subjectPareto principleen_UK
dc.subjecthigher education qualityen_UK
dc.subjectServqual dimensionsen_UK
dc.subjecttangibilityen_UK
dc.subjectReliabilityen_UK
dc.subjectAssuranceen_UK
dc.subjectresponsivenessen_UK
dc.subjectEmpathyen_UK
dc.subjectStatistical Processen_UK
dc.subjectQuality Controlen_UK
dc.titleManagement: Statistical Process Control and Quality Control’ Tools regarding Measuring Organizations’ Quality. The case of Pareto Chart Total Qualityen_UK
dc.typeArticleen_UK


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