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Evaluating citizens’ actual perceptions and expectations and assessing e-Service Quality Gap in Public Sector related to e-Government Services
(Research Institute for Entrepreneurship Development (RIED): Neapolis University, Pafos, 2019-02)
Purpose - The main purpose of this article is to explore the inter-relationships of major constructs related to citizens’ satisfaction regarding e-Service Quality in Public Sector. The plan of the document is to evaluate ...
Emotional Intelligence Influences on Consumers Consumer Behavior
(Research Institute for Entrepreneurship Development (RIED): Neapolis University, Pafos, 2020-02)
For Marketing Customer Emotional Intelligence (EI) influences are significant aspects for consumer behavior. In addition the impact of EI on decision making is noteworthy. The main objective is to recognise patterns among ...