Browsing Department of Economics and Business by Author "Politis, John"

Now showing items 1-8 of 8

  • The affect of two cost reduction approaches on employees performance and organisational desirable outcomes 

    Hadjikleovoulou, Fanoula (Business Administration Program, School of Economics Sciences and Business, Neapolis University Paphos, 2013)
    This thesis is written to identify the cost reduction approaches of two different companies which are trying to reduce their operational costs in a financial crisis. The approach of the first company is through a salary ...

  • Customer satisfaction at Aloni all suite hotel in the peninsula area of Akamas in the country of Pafos-Cyprus : an application of the servqual model 

    Demetriou, Demetrios (Business Administration Programm, School of Economic Sciences and Business, Neapolis University Pafos, 2012)
    Purpose: This dissertation aims to study customer satisfaction at Aloni All-Suite hotel in the county of Pafos in the Republic of Cyprus. Design/Methodology/Approach: The conceptual model for measuring service quality ...

  • E-servqual and satisfaction analysis of retail foreign exchange company 

    Hadjisophocle, Vasilis (Business Administration Program, School of Economics Sciences and Business, Neapolis University Paphos, 2014)
    Purpose: To quantify the service quality of an online financial institution (XM), and to conclude to the most important service quality dimension that contributes to customer satisfaction. Methodology: Firstly, identifying ...

  • The Effects of the Service Quality Dimensions on Customer Satisfaction and Customer Loyalty: The Experience Of the Paphos Cooperative Bank In Cyprus 

    Panaris, Gavriel (Master of Business Administration, Shcool of Business, Neapolis University Pafos, 2015-08)
    The aim of this study is to reveal the level of service quality in Cooperative Bank of Paphos and identify the effects and relationships the service quality has on customer satisfaction and customer loyalty. The study also ...

  • Marketing Strategy for Neapolis University Pafos 

    Moschatos, Ioannis (Business Administration Program, School of Economic Sciences and Business, Neapolis University Pafos, 2012)
    It is more than obvious that the demand for higher education in Cyprus has been increased gradually the last decade. Considering that the public institutes of higher education can not cover the increased demand, a number ...

  • Measuring quality and assesing customer satisfaction in Cyprus hospitals 

    Vorkas, Panayiotis (Business Administration Program, School of Economics Sciences and Business, Neapolis University Paphos, 2013-09)
    Quality and quality management is one of the major factors companies should concentrate their efforts on in today's highly volatile and sensitive business environment in order to diversify and excel. In a healthcare ...

  • Performance appraisal at the water development department of Cyprus 

    Christou-Tsangarides, Katerina (Business Administration Program, School of Economics Sciences and Business, Neapolis University Paphos, 2015)
    Performance appraisal of public servants is a very old practice intended to establish the skills and competencies of employees. In recent decades, however, the reduction of funds allocated for Public Administration and ...

  • Service quality measurement in Hellenic bank 

    Tavros, Elias (Business Administration Programm, School of Economic Sciences and Business, Neapolis University Pafos, 2012)
    The objective of the thesis is to study the level and differences of customer satisfaction in terms of expected and perceived quality service of Hellenic Bank through a survey by using the SERVQUAL model which was originally ...