| dc.description.abstract | This dissertation delves into the interrelation of Digital Transformation (DX) and the successful adoption of Industry 4.0 and its integrated technologies, like Internet of Things (IoT), Artificial Intelligence (AI), Augmented Reality (AR), Big Data-Analytics, and Customer Relationship Management (CRM) systems – in multinational organisations with a focused study of LG Electronics. The thesis explores how organizational agility develops and leveraged through the adoption and utilization of advanced digital technologies and examines the extent to which LG Electronics responses to technological advancements, digital transformation and agility have become embedded in operational and managerial processes.
Additionally, the aim of this study is to identify the impact of those technologies on Key performance Indicators (KPIs) such as innovation capability, competitive edge in the marketplace, and operational efficiency. The selected research methodology encompasses interviews with industry experts from various departments such as Sales, IT/CRM operations specialists, senior executives, and Service department within LG Electronics as well as observations, case studies and secondary data including annual reports, and organisational documents.
The study’s findings reveal a strong correlation between the adoption of advanced technologies and successful digital transformation in multinational companies (MNCs) highlighting improvements in operational efficiency, adaptability, risk mitigation, innovation capabilities, competitiveness and key stakeholder satisfaction. It offers a nuanced understanding of the opportunities as well as the challenges and limitations associated with the integration of Industry 4.0 technologies, digital transformation, and organisational agility in multinational enterprises.
The dissertation concludes with recommendations underpinning the significance of agile governance, strategic planning, and stakeholder engagement to facilitate effective technology implementation, mitigate resistance to change, and enhance organisational adaptability and resilience in rapidly evolving digital environments. These insights provide guidance for both academic research and corporate audiences with practical applications in multinational companies. | en_UK |
